Shipping policy

Shipping Policy

Shipping within Germany
All orders within Germany are shipped free of charge. Delivery usually takes 2–4 business days after receipt of payment.

Shipping to EU countries and other countries
We deliver to the following countries. Please refer to the table below for shipping charges:

Country — Shipping charge
Austria, Poland, Netherlands, Belgium, Denmark, Luxembourg — €9.90
France, Czech Republic — €10.90
Croatia, Italy, Switzerland, Hungary, United Kingdom* — €15.90
Slovakia, Slovenia, Norway, Portugal, Spain**, Finland — €19.90

*United Kingdom: Excluding the Channel Islands (Jersey and Guernsey) and the Isle of Man.
**Spain: Excluding the Canary Islands, Ceuta and Melilla.

Shipping partners
We work with reliable shipping providers to ensure safe and timely delivery.

Shipment tracking
After dispatch, you will receive an email containing your tracking number.

Damaged or lost shipments
If a parcel is damaged or lost, please contact our customer service immediately at info@gensutrade.de.